CIMA Systems has been designed from the ground up to place each of your customers as the hub of your marketing communications wheel.
Products & Solutions
CIMA’s base system consists of our AutoRemind (unlimited marketing communications system), AutoAppoint (service appointment system for web and phone) as well as CIMAVision (Analytical and ROI reporting Tool). Working in conjunction with the other CIMA offerings, the following products and services are designed to improve customer satisfaction and drive significant revenue into your dealership while dramatically reducing your expenses.
Please select any of the links below for more information about the Product and Solution.
AutoRemind
CIMA’s patent-pending marketing communications tool provides you with the ability to automatically send any message, any way, to anyone based on the data which resides in your dealer management system. Moreover, each two-way communication will be delivered to your customer and prospect in their preferred method of communication (i.e. email, phone, text) for optimum results.
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AutoAppoint
Provides your customers and prospects the ability to schedule their service appointment via the web or phone (CIMA provided toll-free number) 24/7/365. Used in conjunction with AutoRemind, CIMA will automatically allow each message recipient to schedule an appointment directly from your message (via phone or web) and automatically link them to their vehicle information based on email and phone recognition. Further, each customer is automatically reminded of their appointment the day prior to their scheduled time.
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CIMA Media
An advanced multi-media tool which provides your dealership the ability to send commercial-like multimedia presentations to your customers/prospects based on any criteria (e.g. introduction to service, new vehicle announcements, importance of purchasing an extended service contract, or TV commercials etc.).
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CIMA Blog
Working like a live two-way communications newsletter from your dealership, CIMABlog enables you to keep your customers and prospects abreast of the latest updates from your dealership and manufacturer, post articles and videos that may be of interest to your audience, promote dealership specials etc.
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Hosted “Live” Chat
Offers your dealership a fully staffed Live Chat Service that immediately engages communications with visitors to your website as well as from all CIMA email communications – Turning Browsers into Buyers 7 Days a Week, 18 Hours a Day!
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S.M.A.R.T. Service Menus
Scheduled Maintenance At Regular Times (S.M.A.R.T.) provides on-line service menus proactively to your customers based on each customer’s vehicle parameters (e.g. mileage, year, make, model). Selected recommended services are accessed via each email transmission or on the service drive and include a brief video explaining the need for selected recommended services. Each menu and respective pricing is customized to your dealership parameters and when accepted by the customer is automatically included with their service appointment.
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eCapture
Is the only tool you will ever need to expand your email database. CIMA eCapture pulls any customer within your dealer management system without an email address, compares the name and address with the NCoA and then searches numerous national databases to find the email match for a more accurate and comprehensive email list.
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CIMAVision Analytical & ROI Reporting
Is the industry’s most advanced and powerful reporting and mapping tool which transforms raw customer, marketing and management data into actionable reports and maps. You can easily access customer, sales, and dealership information allowing you to see market trends and analysis of each employee, customer and marketing event.
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Affiliate Solutions
CIMA is pleased to announce our partnership with the following companies which offer dealerships automated with CIMA special pricing for their products and services.
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Have Questions?
If you have questions about any of the CIMA products and services available, please feel free to contact us.
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